The evolution of the law enforcement profession, along with emerging legislative mandates, have placed great emphasis on de-escalation as a use-of-force imperative. Understanding the difference between non-coercive de-escalation and realistic de-escalation is an important concept for law enforcement officials to grasp. This course will introduce students to the foundational principles of de-escalation, cover actionable concepts through scenario-based discussion/debrief, and review the importance of law enforcement legitimacy and procedural justice. Respecting the value of all human life and dignity without prejudice to anyone is paramount for all law enforcement officials. Vesting officers with the authority to use reasonable force and to protect the public welfare requires monitoring, evaluation and a careful balancing of all interests.

The evolution of the law enforcement profession, along with emerging legislative mandates, have placed great emphasis on de-escalation as a use-of-force imperative. Understanding the difference between non-coercive de-escalation and realistic de-escalation is an important concept for law enforcement officials to grasp. This course will introduce students to the foundational principles of de-escalation, cover actionable concepts through scenario-based discussion/debrief, and review the importance of law enforcement legitimacy and procedural justice. Respecting the value of all human life and dignity without prejudice to anyone is paramount for all law enforcement officials. Vesting officers with the authority to use reasonable force and to protect the public welfare requires monitoring, evaluation and a careful balancing of all interests.

Perceptions of inequality are often the product of faulty service delivery models within an organization. Since managers and supervisors are tasked with the responsibility of creating agency-wide congruency of policy and practice, it’s crucial they capitalize on defining, communicating, and managing behaviors that fall short of agency values, policies, and its mission. In this course, participants will be introduced to effective management strategies that promote diversity and inclusion of internal/external stakeholders through case studies and group discussion.

Citizen complaints and public opinions of misconduct most often begin with the perception that customer service has fallen short of expectation.  In this course, officers will value the importance of identifying internal and external customer needs and aligning service approaches to meet those expectations.  Through interactive role-play scenarios, officers will become acquainted with examples of exceptional customer service and acknowledge the consequences of negative interactions.  This course will also highlight the importance of incorporating customer experience feedback systems and modifying service approaches accordingly.

This 80-hour supervisor core training program is tailored for probation department supervisors. Participants will be introduced to: formal and informal responsibilities of a supervisor; practical approaches to strengthen supervisory skills; effective personnel management strategies; direct and vicarious liability as a supervisor; and proven leadership imperatives that produce quality employee engagement and fulfillment of our organizational mission.

This 80-hour supervisor core training program is tailored for probation department supervisors. Participants will be introduced to: formal and informal responsibilities of a supervisor; practical approaches to strengthen supervisory skills; effective personnel management strategies; direct and vicarious liability as a supervisor; and proven leadership imperatives that produce quality employee engagement and fulfillment of our organizational mission.

Through a vibrant and fresh approach to legal update training, this course familiarizes staff and administrators with the latest legislative enactments and case law decisions that affect probation and other law enforcement agencies. Officers will learn to interpret laws and practically apply objectives in the field.

This 2-day course covers an update on search and seizure law and highlights best-practice responses to manage field contacts through officer role-play. Instructional topics for Day 1 will include an update on California and Federal law affecting search and seizure, specifically: ‘typical’ vs. crime-in-progress contacts for probation officers, mutual aid/support issues, mental health and de-escalation force option considerations, and “reasonable” vs. “necessary” force. On Day 2, officers will have the opportunity to manage various field contact scenarios in a controlled environment and receive feedback via a thorough debrief/group discussion.

This course will familiarize first-line supervisors with administrative investigations, use of force review/investigations, supervisor responsibility during an officer-involved-shooting, discipline process, and liability concepts.

Secure Track Offenders have arrived! Per recent legislation, this population is subject to a series of rehabilitative mandates while housed at local facilities. Recent legislation, however, does not address the ongoing safety concerns these offenders present to local probation department personnel. This course will introduce facilities staff to the following topics: officer/facilities safety, offender sophistication considerations, staff manipulation, contraband, communication, and peer-victimization tactics, and best-practice recommendations for effective supervision of this population. Content comes from custody personnel and past/recent offender populations.
Additional services include: facilities safety needs assessment, critical incident response review/recommendations, and force options training. There is a 4-hour virtual and 8-hour in-person version of this course.

This course is designed for corrections’ personnel (supervisory and sworn/non-sworn staff) to gain a better understanding of the Public Safety Officer Procedural Bill of Rights (POBR).  Students will be introduced to relevant legal statutes and recent case law concerning POBR as it relates to correctional staff and supervisors.  Class participants will learn the procedural requirements under POBR and how to appropriately employ them at their agency.  This course will cover employee interview considerations such as: interview preparation; Miranda and Lybarger Admonishments; interviewer demeanor; and interviewer protocol.

This course introduces staff to courtroom decorum in criminal and civil cases. Officers will learn: courtroom procedure; applicable rules of evidence; officer review of reports and preparation before testifying; and practice testifying through interactive role-play scenarios.

This course provides hotel and motel staff with guidance on identifying and reporting human trafficking victimization under state and federal law requirements. Participants will be introduced to applicable laws, victimization trends, and best practices.