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Communication barriers often breed hostile work environments, negatively affect casework objectives, compromise safety, and detrimentally affect probation officers’ well-being. This course highlights communication objectives in facilities/field supervision settings and equips personnel with effective techniques to navigate and positively manage varying needs. Specifically, officers will: understand the purpose of vertical and lateral communications; recognize environmental factors (physical/social) that positively and negatively affect communication; appreciate the importance of affective communication approaches to casework; and value the benefits of maintaining a positive work environment.
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