Enroll duplicate First Name * Last Name * E-Mail Address * Phone Number Company / Agency * Course Course Description Citizen complaints and perceptions of misconduct are shaped by service experiences. In this course, attendees will value the importance of identifying internal and external customer needs and aligning service approaches to meet those expectations. Officers will become acquainted with examples of exceptional customer service and acknowledge the consequences of negative interactions. This course will also highlight the importance of incorporating customer experience feedback systems and modifying service approaches accordingly. Date Time 121234567891011 : 0030 AMPM Submit
